JellyBlue Official Website › Refund Policy
Refund PolicyThe JellyBlue refund policy
60 days from the date of purchase, opened bottles accepted.
A claim starts with a telephone call to +1 (302) 200-3480 quoting the order number. Return postage is the buyer’s, sent tracked. The refund is issued three to five business days after the return is credited, then the card takes five to ten more.
The policy in the order the steps actually happen, with the two numbers that decide everything: the purchase date and the order number.
The JellyBlue window, and where it starts
60 days, counted from the date of purchase. Not from dispatch and not from delivery.
An order is placed before a parcel is dispatched, so a window measured from purchase always ends sooner than one measured from dispatch. That makes it the shorter and more conservative count, and it is the one the seller states. Nothing on this website computes a deadline from a shipping date.
The purchase date is on the order confirmation email, which is also where the order number lives. Those two figures are what a claim runs on.
Making a JellyBlue claim, step by step
Find the order confirmation email
Purchase date and order number. The desk asks for both.
Call +1 (302) 200-3480
The order desk. It can see the order and start the claim. The website address, [email protected], cannot do either - it handles pages, typos, privacy and press.
Confirm the return address on the call
Returns go to 41 East 11th Street, Floor 10, New York, NY 10003, USA. Confirm it while you are on the telephone: a parcel sent to the wrong address is a refund that does not happen.
Post the bottles back with your details inside
Full name, email address and order ID in the parcel. Opened bottles are accepted. Return postage is the buyer’s, and a tracked service is worth the few dollars.
Allow two windows
Three to five business days after the return is credited for the refund to be issued, then five to ten more for the card to show it. Both are normal and neither is this desk’s to shorten.
What the JellyBlue policy covers
Covered
- Opened bottles, which is what makes the window usable
- Any pack on the ladder, two bottles or six
- A change of mind, with no reason required
- Orders placed through the checkout this website hands off to
Not covered
- Orders placed on a marketplace or resale listing
- Return postage, which the buyer pays
- Any claim started after day sixty
- Anything sent back without a name, email and order ID inside
What the JellyBlue guarantee is not
A money-back guarantee is a purchase policy. It is a statement about a returns process, not about what the product does, and a seller offering one is telling you how it handles returns rather than how well the gummy works.
The claims this bottle makes are the three printed on its front panel and they are set out on the benefits page. Nothing in this policy adds to them.
