JellyBlue Official Website › Guarantee
GuaranteeDoes JellyBlue have a money-back guarantee?
60 days, counted from the date of purchase.
Opened bottles are accepted and return postage is the buyer’s, sent tracked. A claim starts with a telephone call to +1 (302) 200-3480 quoting the order number, and the refund is issued three to five business days after the return is credited.
The window, why it is counted the way it is, and the four steps a claim actually takes.
Why the JellyBlue window is counted from purchase
An order is placed before a parcel is dispatched, and a parcel is dispatched before it is delivered. So sixty days measured from the purchase date always runs out sooner than sixty days measured from either of the others.
The seller words the promise from the date of purchase. That is the shorter and more conservative of the available counts, and it is the one printed here. Nothing on this website computes a deadline from a shipping date, because doing so would quietly hand a buyer days he does not have.
| Counted from | When it would end | Which this is |
|---|---|---|
| Date of purchase | Sixty days after you pay | This one. The shorter count, and the one the seller states. |
| Date of dispatch | Sixty days after the box leaves | Not this one |
| Date of delivery | Sixty days after it arrives | Not this one, and the most generous of the three |
Transit sits inside the window rather than beside it. Write the purchase date down the day you order.
The date on the order email, plus 60 days. Everything else on this page follows from that single figure, and the order email is the only place it is recorded.
The four steps of a JellyBlue refund claim
Find the order email
It carries the purchase date and the order number. The desk asks for both before anything else, and a claim without them takes longer.
Call +1 (302) 200-3480
The order desk, which can see the order. Ask it to confirm the return address while you are on the call - it is the step people skip.
Post the bottles back, opened or not
To 41 East 11th Street, Floor 10, New York, NY 10003, USA. Include your full name, email address and order ID in the parcel. Return postage is the buyer’s, and a tracked service is worth the few dollars.
Allow two windows, not one
Three to five business days after the return is credited for the refund to be issued, then a further five to ten days for the card to show it. Both are normal and neither is this desk’s to shorten.
What the JellyBlue guarantee is and is not
What it covers
- 60 days from the date you paid
- Opened bottles accepted, which is the half that makes it usable
- The same window on every pack, two bottles or six
- A telephone desk that can see your order and start the claim
- A published return address rather than a form that goes nowhere
What it does not
- Not a promise about how anyone will feel
- Not a cover for return postage, which is the buyer’s
- Not applicable to an order placed on a marketplace listing
- Not extended by a longer pack - six bottles is 180 days of gummies and still sixty days of window
- Not startable through the website address, which cannot see orders
The awkward arithmetic of a six-bottle JellyBlue order
Six bottles is 180 days of gummies and sixty days of window. A buyer who has never taken this product and starts at six bottles is committing $294 with the right to change his mind on a third of it.
Two bottles is sixty gummies at one a day - the only pack where the supply and the window end on the same day. That is the pack the guarantee is actually shaped for, and it is worth saying even though it is the most expensive per bottle.
The money-back guarantee is a purchase policy. It is not a statement about efficacy, and a seller offering one is telling you about its returns process rather than about its product.
The JellyBlue guarantee: questions people ask
How long is the JellyBlue guarantee?
60 days, counted from the date of purchase rather than from dispatch or delivery.
Can I return opened bottles?
Yes. Opened bottles are accepted - a guarantee that required an unopened bottle would be a guarantee you could not use.
Who pays the return postage?
The buyer. Use a tracked service: a parcel nobody can prove arrived is a refund nobody can process.
How long does the refund take?
Three to five business days after the return is credited for the refund to be issued, then a further five to ten for the card to show it.
How do I start a claim?
Call +1 (302) 200-3480 with the order number. The website address cannot see orders and cannot start a refund.
Order JellyBlue with sixty days from the day you pay
Opened bottles accepted, a telephone desk that can start the claim, and a published return address in New York.
Two bottles $158 · three bottles $207 · six bottles $294 · 60 days from the day you pay, opened bottles accepted
Order JellyBlue On The Official WebsiteOne gummy a day · 30 to a bottle · lot JEL-26/JE-5599
