JellyBlue Official Website › Contact
ContactContact the JellyBlue desk
Two desks, and only one of them can see an order.
Tracking, changes and refunds: +1 (302) 200-3480. Pages, typos, privacy and press: [email protected]. The website address cannot see orders, cannot track a parcel and cannot start a refund, which is why it is never given as the route for any of them.
Which desk handles what, where returns go, and the one thing worth having ready before you call.
The two JellyBlue routes
Tracking, changes and refunds
+1 (302) 200-3480 — the order desk. It can see your order, match a lot, change an address and start a refund. Have the order number from the confirmation email ready.
Sales email: [email protected]. Returns go to 41 East 11th Street, Floor 10, New York, NY 10003, USA — confirm the address on the call before you post.
Call The Order DeskPages, typos, privacy and press
This form reaches the website desk at [email protected], Mon–Fri 9:00am–5:00pm ET. It cannot see orders. If your question touches an order at all, the telephone is faster by days rather than by hours.
JellyBlue desk details in full
| Trading name | Jellyblues |
| Role | Official U.S. JellyBlue Shop. A retailer, not the manufacturer. |
| Tracking, refunds | +1 (302) 200-3480 |
| Sales email | [email protected] |
| Website email | [email protected], Mon–Fri 9:00am–5:00pm ET |
| Office | 100 Broadway, Suite 1102, New York, NY 10005, USA |
| Returns | 41 East 11th Street, Floor 10, New York, NY 10003, USA |
| Return mail must include | Full name, email address and order ID |
| Return shipping | Buyer pays. Use tracking. |
| Refund timing | 3 to 5 business days after the return is credited, then 5 to 10 days on the card |
| Guarantee | 60 days from the date of purchase |
| Lot on this run | JEL-26/JE-5599, certificate reference JEL-5599-26-JE |
| On the label | Distributed by Gex Corporation LLP, PO Box 12730, Ogden, UT 84404, +1 (507) 448-8190 |
Every line here is printed somewhere else on this site too. This is the page that collects them.
Before you call the JellyBlue order desk
- The order number, from the confirmation email.
- The purchase date, also on that email, because the guarantee is counted from it.
- The lot on the base of your bottle, so the desk can match it against JEL-26/JE-5599.
- What you actually want - a refund, a replacement, a tracking update or an address change. They are four different processes.
If the call is about a refund, the four steps it will follow are set out on the guarantee page, and the policy itself is on refund policy.
Contacting JellyBlue: questions people ask
Which address should I use for a refund?
Neither - use the telephone. Call +1 (302) 200-3480 with the order number. The order desk can see the order; the website address cannot.
What does the website address handle?
Pages, typos, privacy and press. [email protected], Mon–Fri 9:00am–5:00pm ET. It cannot see orders, cannot track a parcel and cannot start a refund.
Where do returns go?
41 East 11th Street, Floor 10, New York, NY 10003, USA. Confirm the address with the order desk before posting, and include your full name, email address and order ID in the parcel.
Is there a telephone number for the website desk?
No. The published number is the order desk, because that is the desk with the power to do anything about an order.
How quickly does the website desk reply?
Mon–Fri 9:00am–5:00pm ET, and a correction to a page is made on the page itself with the review date moved forward.
