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JellyBlue Customer Service: 5 Steps to Reach the Right Desk
JellyBlue customer service is split between two desks, and sending a question to the wrong one costs days. The order desk handles orders, tracking, changes and refunds. The website desk handles pages, typos, privacy and press. This guide gives five steps so your question lands in the right place the first time.
JellyBlue customer service has two desks. For orders, tracking, changes and refunds, call the order desk on +1 (302) 200-3480 with your order number. For pages, typos, privacy and press, use the website email. The website email cannot see orders or start a refund. Keep the order email.
- Order desk (orders, tracking, changes, refunds): +1 (302) 200-3480.
- Sales email: [email protected].
- Website desk (pages, typos, privacy, press): [email protected], Monday to Friday, 9:00am to 5:00pm ET.
- The website email cannot see orders and cannot start a refund.
- Office: 100 Broadway, Suite 1102, New York, NY 10005, USA.
- Returns: 41 East 11th Street, Floor 10, New York, NY 10003, USA. Confirm with the order desk before posting.
Who runs JellyBlue customer service?
Two desks share the work. The order desk can see orders placed through the official checkout. It can match a lot, check a dispatch, change an address and start a refund. The website desk looks after the pages, so it takes typos, privacy questions and press.
The site repeats this on every page for a reason. A refund request sent to an inbox that cannot start refunds is a week lost. The order desk's opening hours are not published, so call and be ready to leave the details.
Which 5 steps get you the right JellyBlue customer service desk?
- Find the order email. It holds the order number, the tracking number and the purchase date. The desk asks for the order number first.
- Pick the desk. Orders, tracking, changes and refunds go to the order desk. Pages, typos, privacy and press go to the website email.
- Call the order desk on +1 (302) 200-3480 and quote the order number. For a lot question, also quote the lot from the base of the bottle.
- Ask before you post anything. Returns go to 41 East 11th Street, Floor 10, New York, NY 10003, USA, and the desk confirms the address on the call.
- Write it down. Note the date, the name if given and what was agreed. Keep proof of postage if you return bottles.
Buy where a phone desk can see your order
Orders placed through the official checkout get the order desk, a lot match and the 60-day window.
Two bottles $158 · three bottles $207 · six bottles $294 · 60 days from the day you pay, opened bottles accepted
See today’s price and guaranteeOne gummy a day · 30 to a bottle · lot JEL-26/JE-5599
Which JellyBlue customer service desk handles what?
| Question | Who to contact |
|---|---|
| Where is my order? | Order desk, then the carrier's tracking link in the order email |
| Change my address or my order | Order desk |
| Start a refund inside 60 days | Order desk, by phone, with the order number |
| Does my lot match? | Order desk |
| A typo or a mistake on a page | Website email |
| A privacy or press question | Website email |
From the site's contact and shipping pages.
The refund itself follows a set order. After the return is credited, the refund is issued 3 to 5 business days later, and then the card takes a further 5 to 10 days. Return postage is paid by the buyer, so use a tracked service.
What does JellyBlue customer service not cover?
- Orders placed on a marketplace or resale listing. The desk cannot see them.
- Medical advice. The desks sell and support a product. A doctor is the right person for health questions.
- A refund requested through the website email. It cannot start one.
The contact page lists both desks, and the refund policy sets out the steps in order. Our post on how the 60 days are counted shows why to call early. The guide to choosing a male vitality gummy and the JellyBlue official website have more.
Frequently asked questions about JellyBlue customer service
What is the JellyBlue customer service number?
The order desk number is +1 (302) 200-3480, for orders, tracking, changes and refunds.
Can I use the website email to ask for a refund?
No. The website email cannot see orders and cannot start a refund. Call the order desk.
What do I need when I call?
Your order number, which is in the order email, and the lot from the base of the bottle if your question is about a lot.
Where do I send returned bottles?
To 41 East 11th Street, Floor 10, New York, NY 10003, USA. Confirm the address with the order desk first.
How long does a refund take?
3 to 5 business days after the return is credited, then a further 5 to 10 days for the card to show it.
Can customer service answer medical questions?
No. Talk to a doctor about any medical question, especially if you take medicine.
Order where a phone desk stands behind it
Three bottles ship free in the US. The 60 days are counted from the day you pay.
Two bottles $158 · three bottles $207 · six bottles $294 · 60 days from the day you pay, opened bottles accepted
See today’s price and guaranteeOne gummy a day · 30 to a bottle · lot JEL-26/JE-5599
Our view
JellyBlue customer service works well if you know which desk to use. The order desk can see and change orders. The website desk looks after the pages. Mixing them up is the commonest way to lose time.
Keep the order email, call the order desk for anything about an order, and call early if you plan to use the guarantee. Nothing here replaces a doctor's advice.
Last updated October 26, 2026. JellyBlue is a dietary supplement, not a drug. It is not FDA approved, and no supplement is. These statements have not been evaluated by the Food and Drug Administration. Talk to a doctor about any medical question.
